tag:storyports.statuspage.io,2005:/historyStoryPorts Status - Incident History2024-03-06T15:57:37-05:00StoryPortstag:storyports.statuspage.io,2005:Incident/16733642019-05-30T09:01:41-04:002019-05-30T09:01:41-04:00Instagram Public Search Not Working<p><small>May <var data-var='date'>30</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Resolved</strong> - Public user search on the Instagram Connector has been deprecated. Now you must have authentication privileges to a user or brand to search and use content.<br /><br />As an alternative, StoryPorts has implemented a Instagram Widget (located under Studio / Modules / Widgets) that has both user and hashtag search without requiring authentication.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:09</var> EDT</small><br><strong>Update</strong> - As of 4/4/2018 Instagram has abruptly retired their API that allowed for users to perform a public search for other users content. For example, you can no longer search for @storyports Instagram content unless the @storyports user was the one who authenticated the channel. This change was supposed to come into effect December 11, 2018 but was immediately released by Instagram for unknown reasons. The following will outline the impact to customers and steps to get content flowing back into your content blocks.
<br />
<br />Impact to Customers:
<br /> - Any email with Content Ctrl Instagram block will trigger ET Raise Error and fail the email send.
<br /> - Any public search in StoryPorts Studio will fail and return an error message
<br /> - Any email with an Instagram Stream that uses public search (which is all of them) will:
<br /> > In App - will display error message in email body.
<br /> > On Publish - No content will display. Area will remain empty.
<br />
<br />To get content to populate correctly again you will need to follow these steps.
<br />
<br />Content Ctrl Users:
<br /> - Navigate to Connectors / Instagram
<br /> - Re-Authenticate all Channels to User Credentials for media you want displayed
<br /> - Access Content Blocks and Clear Search Fields for Hashtag Search and User Search. This will display the authenticated user’s media by default.
<br />vRepublish
<br /> - Note: Any email with Content Ctrl Instagram block will trigger ET Raise Error and fail the email send.
<br />
<br />StoryPorts Studio Users:
<br /> - Navigate to StoryPorts Studio
<br /> - On Search, Select Instagram
<br /> - Under the Instagram Icon, Select the dropdown arrow
<br /> - A dialogue will appearch. Select the Gear Icon
<br /> - Select Re-Authenticate
<br /> - Provide Instagram Permissions
<br /> - If you have multiple channels, do the same process for each channel.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Identified</strong> - Instagram content using "public search" no longer returning content. We will keep you updated with the details as we uncover them.</p>tag:storyports.statuspage.io,2005:Incident/15777942018-01-25T15:13:08-05:002018-01-25T15:13:08-05:00Database Latency and Uptime Issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:13</var> EST</small><br><strong>Resolved</strong> - All systems are back online. All components are now in a fully operational status. All monitoring of the database latency and uptime issues is now complete.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via hello@storyports.com</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Monitoring</strong> - All systems are back online. All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via hello@storyports.com.
<br />Thank you for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing latency and uptime issues at app.storyports.com. You may experience issues when saving an email, logging into the application, email sends, and email automation. We have identified and are monitoring these issues.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us at: hello@storyports.com
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/15699852018-01-18T16:38:13-05:002018-01-18T16:38:13-05:00Database Latency and Uptime Issues<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:38</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Users should not experience any uptime or latency issues with the application at this time. If you continue to experience any issues, please contact us at hello@storyports.com. Thank you for your patience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:25</var> EST</small><br><strong>Monitoring</strong> - We are currently experiencing an extraordinary spike in activity and uptime issues at app.storyports.com. You may experience issues with logging into the application, email sends, and email automations. We have identified and are monitoring these issues.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/15582222018-01-08T08:48:05-05:002018-01-08T08:48:05-05:00Error on Email Saving<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved and all emails are saving, previewing and publishing as expected now.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>07:51</var> EST</small><br><strong>Investigating</strong> - When saving, previewing or publishing there is an error that prevents the application from completing this process. We have identified the error and are working to resolve it. Emails that publish through automation and content radar triggers seem to be unaffected.</p>tag:storyports.statuspage.io,2005:Incident/15530382018-01-04T13:47:15-05:002018-01-04T13:47:15-05:00Service Disruption<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:47</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:18</var> EST</small><br><strong>Monitoring</strong> - All systems are back online as of 7:52 AM Eastern, 01/04/17. All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or help@Storyports.com.
<br />
<br />Thank you for your patience.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>07:25</var> EST</small><br><strong>Investigating</strong> - At approximately 4:30 am EST our servers were disrupted. They are currently offline while we investigate and rebooting.</p>tag:storyports.statuspage.io,2005:Incident/15313402017-12-10T06:14:37-05:002017-12-10T06:14:37-05:00Data Processing Delays - Reporting Tools Affected<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>06:14</var> EST</small><br><strong>Resolved</strong> - Data processing infrastructure maintenance is complete.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:08</var> EST</small><br><strong>Identified</strong> - Our data processing infrastructure is currently under maintenance and systems are offline. All system will resume to normal operation shortly.</p>tag:storyports.statuspage.io,2005:Incident/15247782017-12-05T12:46:46-05:002017-12-05T12:46:46-05:00Streams are not refreshing<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Resolved</strong> - Update- Streams working as expected. All monitoring of the incident is complete. This incident is resolved.
<br />
<br />Streams are now refreshing with up to date content. Please review any scheduled sends between 5:00 AM and 7:00 AM Eastern time on Monday, 12/4. If you are still experiencing any issues please email us at help@storyports.com.
<br />
<br />All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />
<br />If you have an urgent issue:
<br />Contact us at help@storyports.com.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>07:16</var> EST</small><br><strong>Monitoring</strong> - Update- Streams not refreshing.
<br />
<br />Streams are now refreshing with up to date content. Please review any scheduled sends between 5:00 AM and 7:00 AM Eastern time. If you are still experiencing any issues please email us at help@storyports.com.
<br />
<br />All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />
<br />If you have an urgent issue:
<br />Contact us at help@storyports.com.
<br />
<br />Thank you for your patience.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:23</var> EST</small><br><strong>Investigating</strong> - Streams are not refreshing with new content. This impacts any aspect of our product using a Stream. We are working towards a resolution and will continue to update. Please review any email sends that are scheduled during this time. You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue:
<br />Contact us at help@storyports.com.
<br />
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/15020532017-11-13T17:35:13-05:002017-11-13T17:35:13-05:00Database Latency and Uptime Issues<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:35</var> EST</small><br><strong>Resolved</strong> - Today, November 13, at approximately 8:15 am to 9:20 am EST, our database servers become overloaded which may have caused latency, issues logging into the application, as well as issues related to email sends and automations.
<br />
<br />All systems are back online. All components are now in an operational status. We will continue to monitor the application and our investigation into the root cause of the issue. Please review any email sends that were scheduled during the incident window.
<br />
<br />You may continue to view storyports.statuspage.io for updates regarding system operations, we will provide a postmortem after our investigation is complete.
<br />
<br />If you have an urgent issue:
<br />Contact us at help@storyports.com.
<br />
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/13402232017-08-27T23:27:26-04:002017-08-27T23:27:26-04:00Scheduled Maintenance: Summer 2017 Release<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>23:27</var> EDT</small><br><strong>Completed</strong> - StoryPorts is pleased to announce that the Summer '17 Release is now live and on production! We look forward to showing off some of our latest and greatest improvements throughout the week- stay tuned for more information on the Mars Volta Summer '17 Release Webinar, and be sure to check out our Blog at www.StoryPorts.com.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>19:59</var> EDT</small><br><strong>Scheduled</strong> - Salutations! This evening we will be performing a release to bring all of our recent improvements and bug fixes into production. We anticipate the release will take 1 to 2 hours to perform, beginning at 10:30pm EST. We do not anticipate any expected down time during this window.
<br />
<br />Release Updates: August 2017
<br />
<br />What’s New?
<br />
<br />New! Dashboard including recent publishes, account statistics and helpful StoryPorts content.
<br />Revised left-hand Navigation for Apps for quicker browsing.
<br />-Included breadcrumbs in the navigation with additional color coding to assist with placement in the app.
<br />Monday morning Week In Review Emails, containing recent account activity from the prior week.
<br />New Publish UI with additional features.
<br />Added Data Extension support for ExactTarget users.
<br />New! Library of Themes
<br />New! Widgets (Beta):
<br />- Video Background Widget
<br />- Content Hub Widget
<br />- Point & Reveal Widget
<br />- Photo Gallery Widget
<br />- Animated Call to Action Widget
<br />Upgraded the "auto-save" and replaced with a new flyout alert.
<br />Added a "Publish and Activate Automation" option to Publish.
<br />Added Data Extension support to Workflow “Send Activities”.
<br />Added Mailchimp Send Activity to Workflows.
<br />Added RMAs to create larger markets when sending geo-targeted Emails.
<br />
<br />Improvements
<br />
<br />Removed the "Preview Emails" and "Insights Emails" from the Notifications tab.
<br />Increased app responsiveness and speed.
<br />Upgraded the Templates Modal to default to the "My Templates" tab.
<br />‘Save As Email Template’ - Added Additional "sp_email_wrapper".
<br />Removed the ‘Share Between Accounts toggle’ for default Templates, Themes, Modules.
<br />Created an alert for Shared Templates, Themes and Modules when editing.
<br />Improved ‘Save Email as Template’ functionality to maintain content in email.
<br />Added Mobile responsive CSS.
<br />Added space between 'automation' toggle and Publish on Sub Nav Bar.
<br />
<br />Bug Fixes
<br />
<br />Fixed: Gmail Rendering Issue; upgraded to Bulletproof CSS, to discourage email templates from breaking our UI.
<br />Fixed: Editing Content bug "image width" = 100.
<br />Fixed: Google Fonts rendering issue during page reload.
<br />Fixed: Multiple "#sp_email_container" DIV’s for Templates.
<br />Fixed: 'media:thumbnail' node causing RSS images to not properly load.
<br />Fixed: Removed "temp style div".
<br />Fixed: Buttons stacking when aligned center.
<br />Fixed: Google Font rendering when changing Themes.
<br />Fixed: Updated theme preview thumbnail to better represent theme styles.
<br />Fixed: Error creating new theme directly after choosing standard email.
<br />Fixed: Errors when saving a shared email.
<br />Fixed: Additional Workflows retaining the correct theme when editing.
<br />Fixed: Configure Workflow; date and time retaining correct results when editing.
<br />Fixed: ‘Items to Display’ for Content Hubs now functioning properly.
<br />
<br />During this maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations and release updates.
<br />If you have an urgent issue: Contact us via InApp Chat, or Hello@Storyports.com.</p>tag:storyports.statuspage.io,2005:Incident/12987392017-07-17T22:08:28-04:002017-07-17T22:08:28-04:00Database Latency and Uptime Issues<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>22:08</var> EDT</small><br><strong>Resolved</strong> - All systems are back online. All components are now in an operational status.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:22</var> EDT</small><br><strong>Monitoring</strong> - All systems are back online. All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:12</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing latency and uptime issues at app.storyports.com. You may experience issues with logging into the application, email sends, and email automations. We have identified and are monitoring these issues.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12938792017-07-14T00:00:23-04:002017-07-14T00:00:23-04:00Week 27 Micro Release<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled micro release to bring all of our recent product improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />
<br />Release Updates: Week Twenty-Seven, 2017
<br />
<br />What’s New?
<br />Introducing the Recent Account Activity Report; a brand new feature to review a report of all published and automated emails in a single location.
<br />Added Activity to the left-hand navigation bar to easily access the Recent Account Activity Report.
<br />Added a "Publish and Send" option to Email Studio Integrations for Sailthru & MailChimp Integrations.
<br />Added three new social media sharing sets to Options for Streams.
<br />
<br />Improvements
<br />
<br />Enhanced the email screenshots in the Recent Account Activity page, when viewing activity in a card-style format.
<br />Added an "Account Name" field to the Accounts utility page.
<br />Updated the WYSIWYG for editing Call-To-Action buttons.
<br />
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12799842017-06-30T00:00:15-04:002017-06-30T00:00:15-04:00Week 25 Micro Release<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled micro release to bring all of our recent product improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />
<br />Release Updates: Week Twenty-five, 2017
<br />
<br />What’s New?
<br />Send to Email Auto-publish
<br />Send Email Preview added to Emails, Automations, Smart Blocks, AWS SES SPF Records / Email Address, etc.
<br />Publish to Sailthru integration for Emails, Radar Automations, and Workflows
<br />
<br />Improvements
<br />Added support for AMPScript in Subject Lines
<br />Added a Background Layout.
<br />Improved the mobile rendering of multi-column layouts.
<br />Added ability to specify content widths on empty layouts.
<br />Added the ability to copy Themes.
<br />Added Google+ to social icons
<br />Added additional theme options around column spacing for multi-column layouts.
<br />Added the ability to modify content styles directly on content as opposed to only using themes.
<br />Improved the ‘Buttons and Banners’ drawer in the studio tool panel; upgraded to an ‘Elements’ drawer.
<br />Added an “Image Alternating Combo” to One Column Layout folder in the studio tool panel.
<br />
<br />Bug Fixes
<br />Fixed: Centered text and button alignment, rendering for Outlook.
<br />Fixed: Refresh Stream link, when using the drop down selection in the studio.
<br />Fixed: Error when replacing content with a Stream.
<br />
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience while we improve our product.</p>tag:storyports.statuspage.io,2005:Incident/12733432017-06-24T00:00:00-04:002017-06-26T11:12:37-04:00Scheduled Maintenance: Weekly Micro Release<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance will be completed on Thursday 6/29/2017. Thank you for your patience.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance has been postponed until Thursday 6/29/2017. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>19:53</var> EDT</small><br><strong>Update</strong> - Our apologies for the hassle but the scheduled maintenance window has been postponed until Thursday 6/29/2017 at 10:30 PM to Midnight. Please be advised that no downtime is expected during this maintenance window. We will reissue another Scheduled Maintenance Window alert 12 hours before the event. In the meantime, please continue to monitor storyports.statuspage.io for updates regarding system operations. We appreciate your patience!</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:50</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled micro release to bring all of our recent product improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience while we optimize our product.</p>tag:storyports.statuspage.io,2005:Incident/12616482017-06-08T22:47:17-04:002017-06-08T22:47:17-04:00Scheduled Maintenance: Week 22 Micro Release<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> EDT</small><br><strong>Completed</strong> - Scheduled Maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled Micro Release to bring all of our recent product improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />
<br />Release Updates: Week Twenty-Two, 2017
<br />What’s New?
<br />New Templates modal; with tabs added for My Templates, Empty, Basic, and Themed Templates
<br />Added 9 New Basic Templates to the Templates Portal
<br />Added 6 Empty Templates to the Templates Portal
<br />New Default Themes added to the Themes Tab in the Email Studio
<br />New ability to share Themes and Templates among Users and Accounts across a company.
<br />Beta: Send Workflow Action added to Workflows
<br />
<br />Improvements
<br />Improved the functionality of the Script Block Module to support encoded characters.
<br />Copy button added to Custom Shared Modules.
<br />Improved the New Template tool when managing or creating new templates, for a more enhanced user experience.
<br />Share Between Accounts toggle button added to Templates.
<br />Share Between Accounts toggle button added to Themes.
<br />Increased Google Font Selectability.
<br />Added the ability to drop full-width Empty Layouts.
<br />Improved “View As Webpage” rendering for emails, so they fill the screen appropriately on mobile.
<br />
<br />Bug Fixes
<br />Fixed: Google Font, Lato Font Family; Committing to Edit.
<br />Fixed: Inline spacing issues after < strong> or emphasis tags.
<br />Fixed: “Update Template Changes” button functionality.
<br />Fixed: Centered buttons aligning left when viewed in Outlook.
<br />Fixed: Social Media Buttons; error with buttons displaying vertically, now corrected to display horizontally in Outlook.
<br />Fixed: Visible HTML tags when publishing Smart Blocks.
<br />Fixed: Rendering of content when dropping empty multi-column layouts into existing empty columns.
<br />Fixed: Issue with Streams blowing out content when applied to multi-column layouts.
<br />Fixed: Dropdown menu, from being hidden behind adjacent content.
<br />Fixed: In App Chat bubble rendering issues.
<br />
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12564772017-06-02T07:13:27-04:002017-06-08T11:09:47-04:00Scheduled Maintenance: Weekly Micro Release<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:13</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled micro release to bring all of our recent product improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12554542017-05-31T12:24:13-04:002017-05-31T12:24:13-04:00Database Latency and Uptime issues<p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Resolved</strong> - All systems are back online. All components are now in an operational status.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Monitoring</strong> - All systems are back online. All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing latency and uptime issues at app.storyports.com. You may experience issues with logging into the application, email sends, and email automations. We have identified and are monitoring these issues.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12514572017-05-25T22:38:33-04:002017-05-25T22:38:33-04:00Scheduled Maintenance: Weekly Micro Release<p><small>May <var data-var='date'>25</var>, <var data-var='time'>22:38</var> EDT</small><br><strong>Completed</strong> - Micro release has been completed without incident or any system downtime.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Scheduled</strong> - We are performing a scheduled micro release to bring all of our recent improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />
<br />Release Update: Week Twenty, 2017
<br />What’s New?
<br />New Widget! Introducing the Script Block Module; a handy little tool that will allow you to add advanced script to your email, without any interference from our application.
<br />
<br />Improvements
<br />Moved the InApp Chat bubble to the lower left hand corner of the studio; improved user experience when using the right tool panel.
<br />Improved the drag and drop experience by greatly reducing the overall misfire when dropping content from the right tool panel into the studio.
<br />Updated CSS inliner to Handle Interactive CSS.
<br />
<br />Bug Fixes
<br />Fixed: Automation Last Run toggle bar in the Top Navigation bar of the studio; Radar Automations.
<br />Fixed: Embedded Video breaking on Publish.
<br />Fixed: Editable 1 x 1 tracking pixel for custom modules.
<br />
<br />During this scheduled maintenance window, all systems are expected to be operational.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12516182017-05-25T17:09:43-04:002017-05-25T17:09:43-04:00Identified: Database Latency and Uptime Issues<p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:09</var> EDT</small><br><strong>Resolved</strong> - All systems are back online. All components are now in an operational status.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Monitoring</strong> - All systems are back online. All components are now in an operational status. We will continue to monitor the application. Please review any email sends that were scheduled during the incident window.
<br />You may continue to view storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing latency and uptime issues at app.storyports.com. You may experience issues with logging into the application, email sends, and email automations. We have identified and are monitoring these issues.
<br />Please continue to monitor storyports.statuspage.io for updates regarding system operations.
<br />If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12452772017-05-20T00:32:16-04:002017-05-20T00:32:16-04:00Micro Release Update Week 19, 2017<p><small>May <var data-var='date'>20</var>, <var data-var='time'>00:32</var> EDT</small><br><strong>Completed</strong> - Maintenance has been completed and all systems are fully operational.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>22:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Update</strong> - Week 19 Micro Release Update: All preparations are complete, and this maintenance window will begin at approximately 22:30 to 00:30 May 19, 2017 to May 20, 2017 EST. There will be downtime across all applications during this window. All scheduled alerts will be sent after the update is complete at 00:30 May 20, 2017 (12:30AM EST). Please plan your email sends accordingly. https://storyports.statuspage.io/ will send an alert when the maintenance window is in progress and complete.
<br />
<br />Please continue to monitor updates for Week 19 Micro Release at https://storyports.statuspage.io/ for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Update</strong> - Until we have preparations complete on all servers, we have temporarily postponed the Week 19 Micro Release. We’d like to take this opportunity to thank everyone again for your patience and providing your feedback.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:03</var> EDT</small><br><strong>Scheduled</strong> - May 18, 2017 at 12:15pm: We are performing a scheduled micro release to bring all of our recent improvements and bug fixes into production. We anticipate the scheduled micro release will take 1 to 2 hours to perform. We do not anticipate any expected down time during this window.
<br />
<br />Micro Release Updates: What’s New?
<br />1. New Default Templates have been added to include a broader variety of built in content and fully utilize the functionality of our prior release.
<br />2. Custom Template Names, and auto-created Theme names, now have more space in the Manage Your Templates window; meaning you can now use the same 40+ character name your marketing guru requested (up to 100 characters).
<br />3. Added text-alignment functionality to legacy emails.
<br />4. Added StoryScript merge fields for Bandsintown event location.
<br />
<br />Improvements
<br />1. Dramatically improved image size rendering when dropping images into an email.
<br />2. Improved usability of empty layouts; including the ability to delete, copy and move them.
<br />3. Removed the "Additional Options" fly-out from automatically opening when editing stream.
<br />4. Re-added the ability to drag and drop content from the "Preview" popup into an email. (We had accidentally deleted this during a previous file migration, whoops.)
<br />Increased functionality for automations, including more robust support for subject lines.
<br />5. Allow @import CSS rules to persist on publish so google fonts can be used in email.
<br />
<br />Bug Fixes
<br />1. Fixed: The oh-so-mysterious and elusive "White Box" is no longer a member of StoryPorts.
<br />2. Fixed: Content was not dropping with selected text alignment. We narrowed down the culprit and discovered it hiding behind a visage of old layouts and outdated themes.
<br />3. Fixed: Unstylized Call To Action text button, button is now dropping into the email studio with correct styles per the selected theme.
<br />4. Fixed: Vertical Call To Action and Industry buttons on old emails, we gave those buttons a facelift and everything is horizontal again.
<br />5. Fixed: Issue with Stream styles and layouts that were lost when refreshing the email.
<br />6. Fixed: Issue where "Description "Read More" Call To Action:" under Additional Options still displayed when empty.
<br />7. Fixed: Preview for Radar Automation History landing page.
<br />8. Fixed: Missing Publish button in Safari.
<br />9. Fixed: Registering for Litmus in Safari page rendering issue.
<br />10. Fixed: Publish Properties; all issues pertaining to saving changes for Email Name, From Name or From Email.
<br />11. Fixed: Added MailChimp variables.
<br />12. Fixed: Rendering issue with columns blowing out in Gmail when Impression Regions are added, added a closing DIV tag.
<br />13. Fixed: Issue when changing "Preheader" or "Subject" fields on Publish, these changes will now also reflect in Preheader and Subject fields in the email studio.
<br />14. Fixed: Thumbnail Previews, all email with dynamic content.
<br />
<br /> During this scheduled maintenance window, all systems are expected to be operational.
<br /> Please continue to monitor storyports.statuspage.io for updates regarding system operations. If you have an urgent issue: Contact us via InApp Chat, or Adrienne@Storyports.com.
<br />Thank you for your patience.</p>tag:storyports.statuspage.io,2005:Incident/12384432017-05-13T01:50:19-04:002017-05-13T01:50:19-04:00Maintenance Window<p><small>May <var data-var='date'>13</var>, <var data-var='time'>01:50</var> EDT</small><br><strong>Completed</strong> - The Scheduled Maintenance has been completed without incident.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>12:32</var> EDT</small><br><strong>Scheduled</strong> - StoryPorts will be performing maintenance from 12:00am until 3:00am on Saturday May 13, 2017.
<br />
<br />There is a possibility of intermittent outages with all StoryPorts applications and any emails scheduled to be sent during our maintenance window beginning Saturday May 13, 2017 at 12:00am until 3:00am. We recommend all user’s to wait until after the maintenance window to send any emails, and postpone use of the product during this time.
<br />
<br /> If you have any questions or concerns, please contact Hello@StoryPorts.com</p>tag:storyports.statuspage.io,2005:Incident/11865692017-05-11T14:26:18-04:002017-05-11T14:26:18-04:00March 2017 Release Update<p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:28</var> EDT</small><br><strong>Investigating</strong> - We are postponing the 2Pac March 2017 Release until this Thursday, April 6, 2017.
<br />
<br />Producing an outstanding product for your email marketing needs is our top priority. StoryPorts is powered by delivering high quality, cutting edge technology; while administering improvements and enhancements based on our customer feedback. We felt that delaying this release until all enhancements and improvements were smooth, bug free, and ready to fly was in the best interest for everyone. We are listening, rest assured, and we are thinking of you. Until we go live with 2Pac, please visit our blog, and stay posted for any upcoming Webinars and Events.
<br />
<br />Please be advised that this date could be delayed until a later date.</p>tag:storyports.statuspage.io,2005:Incident/11585472017-04-03T12:56:43-04:002017-04-03T12:56:43-04:00Webclips and Web Fetch Errors<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Investigating</strong> - We are investigating errors with clipping and fetching content.</p>tag:storyports.statuspage.io,2005:Incident/11530122017-03-14T11:44:21-04:002017-03-14T11:44:21-04:00YouTube API Errors<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:33</var> EST</small><br><strong>Monitoring</strong> - We have been experiencing issues with YouTube's API returning errors. The technical team is investigating and making appropriate updates to stabilize the YouTube API.</p>